Ticketing Software | Customer Support Ticket System | Rannkly


Centralized customer support tracking and management

Ticketing systems are a valuable tool for businesses of all sizes, providing a centralized way to track and manage customer support requests. When implemented effectively, ticketing systems can help businesses to improve their customer service, increase agent productivity, and reduce costs.

Ticketing system dashboard for issue tracking and management

Trusted by leading brands across the world

local_activityConvert reviews and survey responses into support tickets
Solve issues before they escalate

Allocate tickets to appropriate team members within seconds, minimizing confusion through intelligent filtering that prioritizes crucial tickets

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    Allows your team to work more organized and efficiently.
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    It easier for businesses to prioritize and respond to customer requests in a timely manner.
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    Improve your efficiency by automating many of the tasks associated with customer support.
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    Ticketing system can facilitate communication and collaboration between the two teams.
Support ticket activity feed for customer service tracking
bar_chartAnalytical Management System
Track response rate and resolution time, and monitor all open tickets by owner and status
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    Analyzing ticket data, businesses can identify areas where their customer support processes can be improved.
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    Lead to reduced costs associated with customer support, such as staffing and overtime.
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    Address root causes of problems, preventing them from occurring in the future.
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    This helps to ensure that the changes are actually having a positive impact on customer satisfaction and support costs.
Analytics dashboard for customer support ticket metrics
integration_instructionsCustom Integration
Seamlessly connect our ticketing system with your current software or website through integration
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    Integrate your software, systems, platforms, custom API Integration, or websites with one another based on the specific requirements and specifications of your business.
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    Businesses will have the ability to personalize customer communication at scale and increase response rates.
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    Automate tasks and processes that are currently manual, which can save time and improve efficiency.
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    It easier to share information between different teams and departments.
Custom software integration tools and settings interface
contact_supportCustomer Complaints
Streamline issue management and resolution
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    Central location for all customer support tickets, making it easy for teams to stay organized and efficient.
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    Quickly identify and address urgent tickets, and track the progress of all tickets to ensure tickets resolved in a timely manner.
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    Ticket data to identify trends, track customer satisfaction, and make improvements to their support process.
List of customer support tickets in a management system interface
hdr_autoTicket Automation
Automate repetitive tasks and streamline your support workflow
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    Automation can help to free up your customer support team from repetitive tasks, such as routing tickets, sending notifications, and closing solved tickets.
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    Automation Improve customer satisfaction by reducing response times and resolving issues more quickly.
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    Automation can route tickets to the right agent or team based on a variety of criteria, such as the ticket type, the customer's account information, or the agent's skills and availability.
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    Automation can automatically send notifications to customers and agents when the status of a ticket changes or when a new update is available.
Automation workflow for support ticket processing interface
Most trusted reputation and customer experience platform for brands & local businesses

Our tool's performance is reflected in its high ratings on G2, Google, Trustpilot, and Capterra, where it has received praise from satisfied customers.

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